Precision, Reliability, Excellence in Every Detail

Address:

House 06, Road 04, Nikunja 2, Dhaka 1229

Property Preservation

Virtual StaffsOur ServicesProperty Preservation

Virtual Staffs offers comprehensive solutions for your Property Preservation work order processing and consulting needs. As a specialized offshoring (BPO) organization, we focus exclusively on the property preservation process. Our team of experienced and highly skilled processors ensures accurate and efficient handling of work orders, cost estimates (CE) for repairs, detailed bid creation, photo and bid labeling, and precise invoice submissions to your clients.

We are proficient in working on various platforms, including A2Z, Altisource, Asset Shield, American Homes, Aremco, Black Dome, Brookstone, Cyprexx, Five Brothers, Frist Allegiance, Guardian, Leading Edge, MCS, MSI, Northsight, NFR, ResiPro, Safeguard, SandCastle, Spectrum, Single Source, VMS, Wolverine, and ZVN, among others. Additionally, we are well-versed in tools such as PPW, FieldCom, Pruvan, Repair Base, XactPRM, Xactimate, Homewyse & DropBox.

Our expertise spans all types of work orders, including eviction, initial securing, trash out, landscaping, winterization, maid service, mold remediation, bid requests, exterior repairs, interior repairs, roofing, rehab renovation and hazard EOBs, delivering unparalleled support for your property preservation needs.

Morning Shift
10 AM - 7 PM EST
Evening Shift
10 PM - 7 AM EST
Federal Holiday
Closed
Sunday
Closed
(434) 264-6676
admin@virtualstaffs.biz

Client Portal Expertise

Services We Offer

Work Order Processing

  • Work order analysis
    • Review order instructions
    • Examine all job notes
    • Assess property condition
    • Analyze photos
    • Identify bid scope
  • Photo labeling and categorization
  • Property condition reporting
  • Cost estimation & bid placement
  • Invoicing to clients & vendors

Vendor App Management (PPW)

  • Accepting orders from clients
  • Auto importing work order
  • Manual importing work order
  • Editing work order instructions
  • Removing client pricing & information
  • Adding contractor pricing
  • Placing special job notes
  • Uploading required documents
  • Assigning work orders
  • Work order status management

Vendor & Client Management

  • Assigning work orders to vendors
  • Monitoring work progress & following up
  • Providing on-call assistance to vendors
  • Responding to client emails and calls
  • Addressing client requests and resolving issues
  • Notifying clients about orders approved below bid price
  • Following up with vendors and clients on order progress

Vendor Recruitment

  • Posting recruitment job circulars
  • Listing and evaluating interested vendors
  • Distributing vendor packets
  • Following up vendors to complete VP
  • Verifying required documentation
  • Adding vendors to the coverage map
  • Creating PPW credentials

Payroll Management

  • Tracking client payments
  • Following up outstanding payments
  • Handling payment disputes
  • Recording and posting client payments
  • Managing vendor payments according
  • Recording and posting vendor payments
  • Maintaining payment status records

Why Choose Virtual Staffs

Highly Skilled Team: We hire only graduate-level, internally motivated team members.

Thorough Understanding: Our team thoroughly studies work order instructions, PCRs, job notes, and photos to ensure accuracy.

Detailed Preparation: Notes and checklists are prepared to ensure nothing is overlooked.

Historical Analysis: Property history is reviewed to avoid redundancy and mismatches.

Bid Quality: We provide proper bid verbiage, accurate dimensions, precise locations, and compelling reasons, adhering to bid samples.

Cost Accuracy: Appropriate cost estimator line items and detailed breakdowns are included to ensure bids are logical and justified.

Photo Standards: Relevant and close-up photos are submitted, along with a suitable percentage of markup to support bid approval.

Efficient Delegation: Work orders are prioritized, sorted, and delegated to processors using criteria such as due dates, initial secure orders, and rejections.

Timely Rejection Resolution: Rejections are addressed promptly to secure payments and approvals.

Rapid Processing: Work orders marked "Ready for Office" are processed within 12 hours, with a target of under 6 hours.

Rejection Analysis: Rejections are categorized to identify major denial areas and root causes.

Preventative Measures: Initiatives are implemented to control and prevent recurring rejections.

Work Order Tracking: Every action is meticulously tracked for accountability and optimization.

Performance Reporting: Daily, monthly, and quarterly reports are prepared to visualize growth and identify bottlenecks.

Strategic Analysis: Growth opportunities and bottleneck causes are analyzed to enhance territory and improve services.

Proactive Growth Initiatives: Continuous efforts are made to expand and develop new opportunities.

Communication & Development: Daily communication and monthly team meetings ensure consistent performance review and professional development.

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